Frequently Asked Questions

X Cricket FAQ – All your questions answered in English, right here

From understanding odds to downloading the app, KYC verification to live scores — find everything you want to know about X Cricket, explained in plain language.

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X Cricket at a Glance

New here? Here's what you need to know first

Sign up in 3 minutes
Open an account in just three steps using your mobile number and OTP. No complicated forms.
Live Odds & Betting
Get real-time odds on cricket, football, and more. You can also adjust your bets while a match is in progress.
Fast Payments
Deposit in minutes via bKash, Nagad, or Rocket. Withdrawals are typically processed within 5–15 minutes.
1,000+ Games
slots, Live Casino, card games, and fishing games – all under one account.
Safe & Licensed
Your data and funds are protected by SSL encryption, two-factor authentication, and regular security audits.
VIP & Bonus Program
Earn points on every bet and climb the VIP tiers. Enjoy welcome bonuses, cashback, and exclusive offers.

Frequently Asked Questions

7 questions & answers in total

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Betting
Games
Account
Support
App
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Betting

X Cricket supports three odds formats – Decimal, Fractional, and American (Moneyline). You can select your preferred format in your profile settings. Decimal odds are the most popular choice among Bangladeshi users.

Decimal Odds (e.g. 1.85): If you place a ৳100 bet and win, your total return is ৳100 × 1.85 = ৳185. That's a profit of ৳85.

Fractional Odds (e.g. 2/1): Win BDT 2 for every BDT 1 wagered. On a ৳100 bet, you'd profit ৳200 and get your stake back – a total return of ৳300.

Simple Rules: The higher the odds, the lower the chance of winning – but the greater the reward. Low odds (1.1–1.4) indicate a favorite; high odds (5.0+) indicate an underdog.

  • Decimal 1.00 = no profit (full loss risk)
  • Decimal 2.00 = Evens (profit equals your stake)
  • Decimal 3.00 = Double your stake in profit

Betting

After logging into X Cricket, head to the Sports section — you'll see a red "LIVE" badge next to all ongoing matches. Click on any of them to go to that match's dedicated page.

Real-Time Scores: Every live match shows ball-by-ball score updates, wickets, run rate, partnerships, and current batsman and bowler details. Data is typically refreshed every 5–10 seconds.

Live Streaming: Live video streaming is available for selected matches. To access this feature, your account must have a balance of at least ৳500 or you must have placed at least one bet in the past 24 hours.

  • Live scores are available for most matches in IPL, BPL, T20 WC, and ODI series
  • Live scores are also available for football, tennis, and badminton
  • Visit the Sports Events page to see the full schedule of upcoming matches

Games

X Cricket offers 1,000+ slot games, falling into four main categories:

  • Classic Slots (3-Reel): Straightforward gameplay with fewer paylines — perfect for complete beginners. Examples: Fruit Land, Lucky 7s.
  • Video Slots (5 reels or more): High-quality graphics, free spins, and bonus rounds. Games from Pragmatic Play, PG Soft, and more are all right here.
  • Megaways Slots: Win lines worth millions per spin. Big Bass Bonanza and Gates of Olympus are fan favorites.
  • Progressive Jackpot Slots: Stakes accumulate in a shared pool. One lucky winner can walk away with crores in prize money.

Tips for beginners: Start with Demo mode – it lets you learn the game for free. Look for games with an RTP of 96% or higher. Check the "New Games" page to find the latest slots added to the platform.

Support

X Cricket offers three main ways to get in touch:

  • Live Chat (24/7): The fastest option. Click the chat icon at the bottom right of any page. Average response time is 2–5 minutes. You can chat in Bangla.
  • Email Support: Email us at support@xcricket.app. Email is ideal for sending screenshots or documents. Replies typically arrive within 2–6 hours.
  • Phone Support: Available from 9 AM to 11 PM. Best for complex or sensitive matters that require a direct conversation.

Tips: When contacting support about a payment issue, have the transaction date, amount, and a screenshot of the payment method ready — this speeds up resolution significantly. VIP members can reach out to their dedicated account manager.

App

Yes, X Cricket has an Android app. While it may not be available on the Google Play Store, you can download the APK file directly from the X Cricket website.

Steps to install on Android:

  • Go to your phone's Settings → Security → Enable "Install from unknown sources"
  • Log in to the X Cricket website and click the "Download App" button
  • Tap the downloaded APK file and follow the prompts to install
  • Once installed, log in using your usual credentials

iOS (iPhone/iPad): No app is available on the App Store. However, you can open xcricket.app in Safari and tap "Add to Home Screen" for an app-like experience (PWA).

The app offers live notifications, quick login, and an optimized mobile gaming experience.

Account

Some details can be updated by you directly; others require assistance from Support.

You can update these yourself:

  • Profile photo, postal address, preferred language, and time zone
  • Password: Settings → Security → Change Password
  • Notification preferences (choose which alerts you want to receive)

Changes must be made through Support:

  • Change name: Submit a copy of your NID or passport and the change will be made after verification. You are allowed a maximum of one such change.
  • Change mobile number: OTP verification on your old number + OTP verification on your new number. Notify Support to complete the change.
  • Date of birth cannot be changed – it is locked once KYC verification is completed.

To access your profile: Log in → Click your name → My Profile → Edit.

Account

KYC (Know Your Customer) is the process of verifying your identity and age. You can continue playing with smaller amounts, but KYC is mandatory before making a large withdrawal.

When KYC Is Required:

  • When withdrawing a large amount for the first time (typically ৳20,000+)
  • When unusual activity is detected on your account
  • Upon advancing to a VIP tier

Required documents:

  • Proof of identity (one of the following): Clear photos of both sides of your National ID (NID), passport, or driving licence.
  • Address Verification: A utility bill (electricity/gas/water – issued within the last 3 months) or a bank statement.
  • Selfie: A selfie holding your ID document.

Deposit methods: Log in → Settings → Identity Verification → Upload your documents. Verification is usually completed within 24–48 hours.

A Few More Words About the X Cricket FAQ

X Cricket built this FAQ page with Bangladesh's millions of users in mind. We know that stepping into the world of online gaming and betting for the first time raises a lot of questions — odds can be confusing, payments feel uncertain, and security is a real concern. This page aims to answer all of that clearly and directly.

Odds are the most common stumbling block for new users. Keep this in mind: subtract 1 from a decimal odd to get the fractional equivalent. And the higher the odds, the higher the risk — and the bigger the potential reward. Always review the odds carefully before placing a bet, and stick to your budget.

Live cricket betting is X Cricket's most exciting feature. As the match unfolds, odds shift in real time and you can place new bets on the fly. Betting at the right moment based on the live score can improve your chances of winning — but stay disciplined and don't let emotions push you into big bets.

Many users find KYC intimidating, but it's actually there to protect you. With KYC in place, no one can hack your account and withdraw your funds. And once it's done, you won't need to go through it again.

Pro Tip: If you can't find your answer here, message us in Bangla on live chat — our team will help you right away.

Got your answers? Start playing now!

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