X Cricket Terms & Conditions – Important Information for Members

The Terms & Conditions ("Terms") set out in this document govern the use of the X Cricket platform ("Platform"). By accessing the X Cricket website or opening an account, you agree to be bound by these Terms.

The following are definitions of key terms used throughout this document:

• "X Cricket" or "We" – the company that operates this platform.
• "Member" or "You" – Any registered member who is actively using the X Cricket platform.
• "Account" – your personal profile created upon registration.
• "Balance" – The total deposits and winnings available in your account.
• "Bonus" – Any additional reward or benefit granted by X Cricket.
• "KYC" – Know Your Customer – the identity verification process.

To open an account with X Cricket, you must meet the following requirements:

• You must be 18 years of age or older.
• You must provide accurate and truthful personal information — including your name, date of birth, and mobile number.
• A valid and active mobile number is required.
• Each individual may operate one account only.
• Multiple accounts from the same household are permitted, but bonus eligibility is limited to one account per household.

After registration, X Cricket may request identity verification (KYC) at any time. This may require a copy of your national ID or passport. Withdrawals may be put on hold until KYC is completed.

X Cricket supports transactions in BDT. Deposits and withdrawals are available via bKash, Nagad, Rocket, and bank transfer.

Regarding Deposits:

• Minimum deposit amount: ৳200.
• Maximum daily deposit: varies by account tier.
• Deposits are typically credited to your account within 1–5 minutes.
• Deposits from third-party accounts are not accepted.

Regarding Withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made to a registered payment method.
• Large withdrawals may be held pending KYC verification.
• Processing time: 24 hours for standard members, 2–6 hours for VIP members.

X Cricket regularly offers a variety of promotional deals, including welcome bonuses, deposit bonuses, cashback, and free spins. Each offer comes with specific terms and conditions that you should read carefully.

• Each promotion can only be used once per account.
• To withdraw bonus funds, you must first meet the applicable wagering requirements.
• Expired bonuses will be automatically cancelled.
• Bonus abuse — such as claiming the same bonus across multiple accounts or exploiting platform systems — is strictly prohibited.
• Winnings from free spins are generally credited as bonus funds and are subject to wagering requirements.
• X Cricket reserves the right to modify or cancel any promotion at any time without prior notice.

X Cricket has a set of fundamental rules governing Sports Betting and casino games that all members are required to follow.

• X Cricket sets the maximum bet limit per event for Sports Betting.
• Participation in match-fixing or any other irregular activity is strictly prohibited.
• If a technical error results in incorrect odds or payouts, X Cricket reserves the right to correct them.
• If you lose connection during live betting, your bet will not be automatically cancelled.
• Casino games use an RNG (Random Number Generator), and all outcomes are entirely random.
• Any attempt to gain an unfair technical advantage — including bots, scripts, or automation software — is strictly prohibited.

X Cricket reserves the right to temporarily suspend or permanently close an account under any of the following circumstances:

• Registration using false or incomplete information.
• Operating multiple accounts under the same identity.
• Evidence of bonus abuse or system exploitation.
• Use of fraudulent payment methods.
• Use of prohibited tools or software.
• KYC verification not completed.
• Member's own request (self-exclusion).

Where applicable, X Cricket will notify the member by email or SMS before closing their account. Any valid balance will be returned to the member; however, bonus funds may be forfeited.

X Cricket takes the privacy of your personal data seriously. Information provided at registration is used solely for account management, identity verification, and legal compliance.

• Your personal information is never sold or shared with third parties.
• Limited information may be shared with authorised payment processing partners.
• Information may be disclosed in response to lawful requests from law enforcement agencies.
• You may request the correction or deletion of your personal data.

X Cricket is not liable in the following circumstances:

• Bets lost due to internet disconnection.
• Failure of third-party services, including payment gateways or game providers.
• Any losses resulting from sharing your account credentials with others.
• Force majeure events, including natural disasters and government directives.

X Cricket may temporarily suspend its services for maintenance at any time. We will endeavour to notify members in advance whenever possible.

If you have a dispute with X Cricket, please contact our support team first. Most issues are typically resolved within 48 hours.

• To submit a complaint, contact us via live chat or at support@xcricket.app.
• After a complaint is submitted, X Cricket will provide an initial response within 7 business days.
• Complex cases may take up to 30 days to investigate.
• X Cricket's decisions are final and binding on all parties.

X Cricket may update these Terms & Conditions at any time. When changes are made:

• Members will be notified by SMS or email of any major changes.
• Continued use of the platform following any changes constitutes acceptance of the updated terms.
• The date of any update will be noted at the top of the page under "Last Updated".