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Responsible Gaming

Responsible Gaming – X Cricket's Commitment & Your Protection

Gaming is for fun – not for solving life's problems. X Cricket believes entertainment is healthy only when it stays within your control. On this page, learn how to play responsibly and discover the tools we've made available to support you.

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X Cricket's Responsible Gaming Commitment
Access by anyone under 18 is strictly prohibited
Instant account pause on member request
Set daily and weekly budget limits with ease
Active intervention when signs of excessive play are detected
Connecting you with expert support when you need it most
Transparent game information – RTP and winning odds disclosed openly

6 Core Principles of Responsible Gaming

How X Cricket keeps entertainment safe

Budget Limit
Decide how much you want to spend daily, weekly, and monthly. Set a budget limit in your X Cricket settings and it will be enforced automatically. Once you hit your limit, it stops on its own.
Time Control
Set a daily limit on how long you play. After the set time, X Cricket will automatically send you a break reminder. Managing your screen time is part of a healthy lifestyle.
Cooling-Off Period
If you're feeling frustrated or tempted to play on impulse after a loss, take a cooling-off period of 24 hours to 30 days. You won't be able to log in to your account during this time.
Self-Exclusion
For a longer break, choose self-exclusion ranging from 3 months to permanent. Contact our support team and your account will be locked immediately.
View play history
Review your gaming patterns regularly. Your X Cricket account gives you full access to your betting history, win/loss summaries, and time spent playing.
Expert Support
If you feel your gaming is getting out of control, don't hesitate to reach out to support. Our team will assist you with complete confidentiality.

What does responsible play mean?

Millions of people in Bangladesh enjoy placing bets online while watching cricket – it's an exciting form of entertainment. X Cricket embraces that enthusiasm, but we want it to always be a source of enjoyment, never a source of stress.

The core of responsible gaming is this: betting is a small part of your life, not your whole life. When you place a bet, it should come after taking care of your family, work, and other responsibilities. Repeatedly playing to chase lost money, or placing larger bets while refusing to accept losses – these are signs of a problem.

At X Cricket, we're upfront about this: in most games, the house wins in the long run. It's designed for entertainment, not as a reliable source of income. So play within your means – only what you can afford to lose.

Our technology team continuously monitors members' playing patterns. If someone appears to be spending an unusual amount of time or money, we reach out to them directly to offer support.

If you believe a friend or family member is struggling with excessive gaming, you're welcome to reach out to us as well. Responsible gaming at X Cricket is not just a slogan – it is part of our everyday operations.

Keep in mind: If winning is a matter of chance, so is losing. A responsible player accepts that and moves on.

Recognize the warning signs

Trying to recover lost money: Playing after a loss to try to "recover" the money.
Playing with money meant for essential expenses: Rent, food, or your child's education expenses.
Playing while hiding it from family: Lying when asked about it.
Discomfort when not playing: Feeling irritable when unable to play.
Neglecting work or family: Neglecting responsibilities because of gaming.
Disrupted sleep and eating habits: Staying up late to play, forgetting to eat.

Healthy Gaming Habits

Set a budget in advance and stick to it.
Know before you play – it's entertainment, not a way to earn.
If you're on a losing streak, step away – don't chase losses with bigger bets.
Take regular breaks – at least 10 minutes every hour.
Avoid playing when you're feeling low or under stress.

Use X Cricket's safety tools

These tools are available to you free of charge in your account

1
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, you can lower it immediately, but increasing it requires a 7-day waiting period.
2
Loss Limit
Decide in advance the maximum amount you're willing to lose over a set period. Once you reach that limit, betting will be automatically stopped.
3
Session Time Limit
Set how long you want to play each login session. When the time is up, you'll be automatically logged out and shown a summary message.
4
Reality Check
After a set period, X Cricket will show you a pop-up displaying how long you've been playing and how much you've lost. This helps you stay aware of your activity.
5
Cooling-Off
Pause your account for 1 day to 6 weeks. During this time, you won't be able to log in or place bets, and no promotional messages will be sent to you.
6
Self-Exclusion
Suspend your account for 3 months, 6 months, 1 year, or permanently. Any attempt to open a new account during an active exclusion period will be cancelled.

How to set up the tools

1
Log in to your account
First, log in to your X Cricket account.
2
Go to the profile menu
Click your name in the top right corner and select "Settings".
3
"Responsible Gaming" tab
Find the "Responsible Gaming" tab in Settings and click on it.
4
Choose your preferred tool
Set a deposit limit, time limit, or self-exclusion – whatever you need.
5
Confirm
Confirm with OTP. Changes take effect immediately.
Check yourself
1. How many days last month did you spend more than your budget?
2. Have you played again after a loss to try to win it back?
3. Have family or friends ever expressed concern about your gaming?
✅ You're gaming in a healthy way! Your gaming habits are under control. Stay mindful and stick to your budget.
⚠️ Stay Alert! Some warning signs are present. Set deposit and time limits. If things get worse, contact support.
🚨 Get Help! These are serious warning signs. We're here for you – contact support now or take a self-exclusion.

Minor Protection

X Cricket is committed to keeping the platform completely inaccessible to anyone under 18. Date of birth is verified at registration, and age is confirmed through identity documents during the KYC process.

If there are children or teenagers in your home, always log out of your account on shared devices. Never share your password. Avoid discussing betting or gaming topics with minors.

If you find a minor using X Cricket – Please notify us immediately at support@xcricket.app.

For Family & Loved Ones

If someone close to you seems to be struggling with excessive gaming, you can take the following steps:

Raise your concerns with empathy, without blame or judgment.
You can contact X Cricket Support to request self-exclusion on their behalf.
Encourage them to seek professional counselling.
Stay close to your loved one – isolation makes things worse.

Frequently Asked Questions

Straightforward answers to two common but important questions

If the site won't load, start by clearing your browser cache and refreshing the page. On mobile, check that your browser is up to date – older versions can cause issues. Check your internet connection, as a weak network can stall loading. If you have antivirus software or a VPN running, try disabling them temporarily. You can also try opening X Cricket in incognito mode. If everything seems fine but it still won't load, we may be running scheduled maintenance – this typically resolves within 30 minutes. Reach out via live chat and we'll give you an immediate update.

This is called an accumulator or multi-bet. It's easy to do on X Cricket. Go to the Sports section and click on your preferred outcome for the first match – it'll be added to your betslip. Do the same for a second and third match. At the bottom of the betslip, you'll see an "Accumulator" or "Multi" option appear. Click it to see the combined odds – all individual odds are multiplied together to show one large potential payout. Keep in mind – you need to win every leg. Lose just one and the entire bet is lost. Accumulators are exciting, but the risk is higher – play responsibly.

Have fun – responsibly

Register on X Cricket and enjoy safely using our protective tools. Your well-being is our priority.

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