X Cricket Privacy Policy – Your Data Is Fully Secure

When you register and use X Cricket, we collect certain information from two sources — what you provide directly, and what is collected automatically.

What You Provide Directly:

• Full name and date of birth.
• Mobile number and email address (if applicable).
• National ID or passport details for KYC verification.
• Payment method details (bKash, Nagad, Rocket number).
• Contact information provided via live chat or support.

Automatically Collected Data:

• IP address and device type.
• Browser type and operating system.
• Your activity on the platform (gameplay, betting history).
• Login time and location (geographic region).
• Data collected via cookies and tracking pixels.

X Cricket collects each piece of information for a specific reason. Collecting data without a clear purpose is against our policy.

X Cricket's data protection framework operates on multiple layers – combining rigorous technical safeguards with strict organizational policies.

• Transport Encryption: All data transmitted between your browser and our servers is protected by 256-bit TLS encryption.
• Storage Encryption: All sensitive data stored in our databases is encrypted using AES-256.
• Two-Factor Authentication: OTP verification at login prevents unauthorised access.
• Access Controls: Only authorized personnel have access to specific data.
• Regular Security Audits: Penetration testing and security reviews conducted by independent third parties.
• Backup: Data is backed up across multiple servers to prevent any loss in the event of an incident.

In the event of a cyberattack or data breach, X Cricket will notify affected members within 72 hours and take immediate action.

X Cricket never sells your data. However, in limited circumstances, certain information may be shared with specific third parties where necessary:

• Payment Processors: To process transactions with bKash, Nagad, Rocket, or your bank.
• Game Provider: For managing game sessions with Evolution, Pragmatic Play, and similar providers.
• KYC Service Provider: For identity verification and fraud prevention.
• Law Enforcement Agencies: By court order or legal obligation.

In all such cases, data protection agreements are in place with third parties, and they may only use the data received for the specified purpose.

X Cricket uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent login and payment features from functioning properly.

Every registered member of X Cricket has the following rights regarding their personal data:

To exercise this right, email support@xcricket.app or reach us via live chat. X Cricket will respond within 30 days.

X Cricket does not retain data indefinitely. Our standard practice is to delete or anonymize data once it is no longer needed.

• Active Accounts: Essential data is retained for as long as your account remains active.
• After Account Closure: Up to a maximum of 5 years, as required by law.
• Transaction Records: 5–7 years in accordance with financial regulations.
• KYC Documents: Up to 5 years, as required by applicable law.
• Cookies: Session cookies are deleted when the browser is closed; persistent cookies last 30 to 365 days.

X Cricket does not serve anyone under the age of 18 and does not knowingly collect their data. Age is verified at registration and further confirmed through KYC.

If we become aware that any data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.

This Privacy Policy may be updated from time to time to reflect changes in technology, law, or our services. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• Members will be notified by SMS or email of any significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

For any privacy-related questions, concerns, or requests to exercise your rights, please get in touch with us:

• Email: support@xcricket.app
• Live Chat: Click the chat icon at the bottom right of the website
• Response Time: Typically within 24–48 hours

If you are unsatisfied with how your complaint was handled, you have the right to escalate it to X Cricket's licensing authority.